Can you imagine a world-class hospital forcing you to stand in long queues for long time despite paying a regular fee?
It might look unbelievable but then it did come true when we went to Fortis Jaipur on August 16th, which was Monday and had come after a long weekend. We thought there might be a heavy rush in the first half and hence we left at 2 pm thinking that the week-end rush might disappear by afternoon. However, much to our surprise, all counters at OPD were vacant and there was a big queue at one counter which was the only functional counter.
There was a mad rush, people in queue were screaming and no discipline was being followed at all!
The only gentleman working at the only OPD was taking calls, making slips, arranging for cash and what not! The crowd was seen coming from all sides and there was no systematic procedure being followed.
It seemed as if we had entered any government hospital with things running topsy-turvy. Even there was no one available at the inquiry counter.
For a while, I was thinking what’s the use of opening this big OPD when there is no staff available to attend to the patients’ queries.
Sorry Fortis, but then I never expected this kind of management from your side. Had it been a government hospital we could have complained to the senior authorities, but in your case, whom should we approach?